The Family Trust - Shipping, Returns, Pricing and Security



Easy and convenient, enjoy free shipping on orders over AUD$50. If you’re in Sydney, place your order by 4pm on a business day and receive it as soon as the next business day. Order before 2pm AEDST on a business day in Brisbane, Melbourne, Adelaide and Perth to receive it the next business day too! For the rest of Australia and New Zealand your order will arrive within 2-4 business days.

Shipping internationally? We sure do! We happily ship internationally at a $20 flat rate though shipping times vary depending on which country you're in. Most packages will be with you within 5-10 working days however and we will advise you of an estimated arrival time as soon as we can upon an order being made.



The ring doesn't fit? Does that piece not look quite as good as it did in the picture? No worries, we understand! Just mail us back your online purchase within 30 days from the day you purchased it with a copy of the receipt for a refund. We want to make your online shopping experience easy and fun.

Did you buy it in-store? If so, please note we are happy to exchange purchases made in-store within 14 days of purchase as long as the returned items are in their original condition. Sorry, we don't offer a refund on items purchased in-store for change of mind so please choose carefully.



Seen it cheaper somewhere else? The Family Jewels is committed to bringing the best jewellery to our customers at the best price and we'll happily match the price of any of our competitors be they local or international, just pop us an email at with the details of the item in question and we'll organise a mark-down for you.



All our online transactions are handled by Paypal, the world's most trusted online payment system. This means you can always shop with confidence at The Family Jewels.



We love hearing from our fabulous customers so please don't hesitate to contact us. You can either:-

- Call us on +61 2 9331 6647 (between 10am and 6pm AEDST)

- Email us at (anytime!)

- Come and see us instore -click to find out where our stores are located.