Terms & Conditions
Shipping and Handling
Shipping and Handling costs are outlined during the checkout
process and depend on the shipping address. Non-Australian orders
are shipped by Air Mail International and are usually received
within 3-10 days of being shipped.
Orders shipped anywhere in Australia incur the standard 10% GST
charge. All prices shown in the online catalogue include GST.
Non-Australian orders are GST-free. Overseas customers will have
the GST deducted from the price on the final checkout page.
For any product return please contact us for a Return
Authorisation Number before returning the product.
Change of Mind Returns
If you are not completely satisfied simply return the product
within 30 days. We are happy to discuss options of refund via your
original payment method, a credit voucher code or exchange
depending on product availability provided the product is returned
in its original packaging, unworn in 'as new' resalable condition.
Any refunds or credits will have our cost of shipping deducted. If
requirements are not satisfied Family Jewels reserves the right not
to accept a change of mind return.
Please choose carefully as change of mind returns will not be
accepted. Items can still be returned if they are faulty, not fit
for purpose or do not match their image or description.
As per fair trading laws we will accept a product return and offer
you a refund via your original payment method, a credit voucher
code, exchange or repair provided the product packaging is returned
in sold condition, if a product is defective, not of merchantable
quality, not fit for its intended purpose or does not match its
image or description.
Family Jewels cannot accept a return where the product has
sustained damage due to accident, inappropriate use, alterations,
abuse, lack of reasonable care.
To return a product simply contact us as soon as possible within
30 days from the date your order was shipped and we will evaluate
your return request, record your product return information and
issue you with a Return Authorisation Number (RA). Once you have
received this, securely wrap and mail the product in original
condition with a copy of the receipt to Returns Department, St
James Arcade, 80 Castlereagh Street, Sydney NSW 2000, Australia
within 7 days of receiving your RA. Please ensure that your RA
number is clearly displayed on or in the return packaging. We
suggest you use Registered Post or insure the item. As soon as we
have received your product in 'as new' condition we will issue you
with your exchange, refund or credit.
You will be asked for information that is relevant to your return
or to satisfy legislative requirements.
All returns must have an RA number. Any item returned without an
RA number will be returned to the sender.
Refunds will be issued using your original payment method.
No refund will be given on free items.
All orders are pre-paid. For bank transfers please fax or email us
the acknowledgement. We will ship your parcel as soon as your
payment appears in our account.
RA number= Return Authorization